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Shipping Policy
A legal disclaimer
At Slowhouse, we carefully curate pieces designed to bring warmth and comfort into your space. Below is an overview of our shipping and fulfilment process.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
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Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
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Please note that processing times may be slightly longer during peak periods, holidays, or promotional launches.
Shipping Timeframes
Most orders are delivered within 7–14 business days, depending on product availability and destination country.
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While we always aim to deliver orders within the estimated timeframe provided, delivery timelines are estimates only and are not guaranteed. Occasional delays caused by couriers, customs processing, weather conditions, or peak periods may occur.
Fulfilment & Split Shipments
To reduce unnecessary warehousing and excess waste, some products may be shipped directly from our fulfilment partners.
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If your order contains multiple items, they may arrive in separate packages and at different times depending on product availability and fulfilment location.
Tracking Information
Tracking details will be provided once your order has been shipped where applicable.
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Please allow some time for tracking updates to appear after dispatch, as courier systems may require time to update.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by your local customs authority.
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These charges are the responsibility of the customer and are not included in our product or shipping prices unless otherwise stated.
Lost or Delayed Packages
If your package appears significantly delayed or lost in transit, please contact us at:
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We will do our best to assist and work with the courier to help resolve the issue where possible.
Contact
For any questions regarding your order, please contact us at:
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We appreciate your patience and support for Slowhouse.