Frequently asked questions
- 01
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use our tracking link provided in the email to follow your order's journey and check the latest delivery updates.
- 02
Orders are typically processed within 2–5 business days before dispatch. Once your order has been shipped, tracking information will be sent to the email address used during checkout.
Please allow up to 5-7 business days for tracking updates to appear, as carrier systems may require time to process shipment information.
- 03
If you have not received tracking information within 7 business days of placing your order, or if you believe there may be an issue with your shipment, please contact us at hello@slowhouse.com
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